Tsappis Feed Mills has put together a list of questions that are the most common from our experience. if there is any question that you may have, that is not answered, please feel free to contact us and we will be glad to assist you.

questions

answers

1. How can I contact you?

You can contact us by mail, phone or email.

Email
click here to fill out our contact form

Mail
Dasaki Akhnas,
P.O. BOX 36510
Larnaca, 5523
Cyprus

Phone
Phone: +357-24-721366
Fax: +357-24-722272

2. When are you open to take my order?

We don’t want your pets to run out of food and treats, so our store, www.championpetfood.com, is always open 24 hours a day, 7 days a week, 365 days a year, but our delivery people work only Monday - Friday.

We don’t have a “regular store” you can drive to, but we do have a BIG warehouse with everything you might need and a team ready, willing and able to pack what you need in a box and get it delivered to your front door.

If you prefer to place your order over the phone, give us a call at +357-24721366, Monday-Friday 8:00am – 4:00pm Cyprus time.

3. When can I reach Customer Service?

Customer Service Team Hours: Unlike our website, our team members who take care of all your ordering or customer service needs require their own sleep and quality time with their pets. Thus, our phones are open to take your call Monday-Friday 8:00am to 4:00pm Cyprus time.

4. Is the www.championpetfood.com Site Secure?

YES. At www.championpetfood.com, we want to give our customers a worry-free ordering experience. That's why this site uses Secure Server Technology (SSL) which encrypts all of your personal information so that no one can obtain it as it travels through our shopping cart network. Your credit card number, e-mail address, and phone number are all protected!

5. How do you figure out the shipping cost?

Unlike many sites, we charge you as our shipping partners charge us which is based on total weight and distance.

When you compare our shipping costs to the cost of your time (€25/hr, €50/hr), energy, gas, and physical effort carrying your pet’s food and supplies to your car and then into your house…..it is quite a deal. We promise that when our rates go down, so will yours.

6. Is there a cost to change or cancel my order if I made a mistake?

If within 15 minutes:
NO, if you take care of it within 15 minutes of placing your order.  We have all been in that situation where the confirmation email arrives and you realize you ordered 100 of something and you only wanted 10. So…we made it easy to fix it at no cost to you. We hold your order for 15 minutes after you place it before we give it to our warehouse to start picking, packing and sending it on its way to you. To make a change or cancellation within that  time, you simply call our customer service team at +357-24721366 between 8:00am -4:00pm Cyprus time and they will be happy to handle it for you.

If beyond 15 minutes:
If you need to make a change beyond that 15 minutes window, call our customer service team at +357-24721366 between 8:00am -4:00pm Cyprus time and they will work with you to figure out the best solution. Given that the order will have already been transmitted to our warehouse to be picked, packed and sent on its way to you, there will likely be some minimal cost.

7. How long does it take for me to get my order?

Typically, your order will take between 1-3 business days to be processed and carefully packaged in our warehouse before it is handed to our shipping partners. Once that happens it typically takes 1-15 days in transit from our warehouse location to where you are located.

8. Can I track the status of my order?

Yes. There are two different ways to track your order:

1. Simply click on “My Account” at the top of the page and go to your the ‘Order’ section where you find all the information you need.
2. Call our customer service team at +357-24721366 between 8:00am -4:00pm Cyprus time and they will be happy to assist you, just tell them your order number.

9. Who will be delivering my order?

Depends of the location of the delivery address, if it is in Cyprus or abroad.  For the time being we deliver only to Cyprus.

If the order should be delivered in Cyprus then either our people will deliver your order or you will collect your order from the nearest office of the delivery company we co-operate together.

If the delivery address is abroad the you will get your order with the shipping company we co-operate for the deliveries out of Cyprus.

At any of the case is you will get notified at the time you place your order through email. Just note that we do not deliver orders to P.O. Boxes.

10. Do you require a signature?

Yes, our delivery partners will deliver your package to you requiring a signature.

11. Can you ship it to me if I live anywhere in the World?

YES. We are happy to ship products to any locations depending to the shipping company we co-operate.

12. Why is getting my pet food, treats, supplies and medicine at www.championpetfood.com the best choice?

Besides the fact that you are buying from a really awesome group of people who love their jobs and their pets, you should get all of your pet supplies from us because:

• we offer the widest selection of items to buy on the internet at competitive prices
• the convenience of having it brought straight to your door is pretty cool
• you don’t have to take the additional time nor make that “extra” stop to get what you need…think of the extra time you get to play with your pet
• the selection is second to none. You like variety in what you eat every day, so does your pet!
• who doesn’t love shopping in their pajamas
• did we mention we are great people who love what we do and love our pets, too :-)

13. What happens with back orders and out of stock items?

We try VERY hard to make sure we are on top of all items for sale on our website so we never run out what you and your pet need. Despite our best efforts, we sometimes run out and for that we apologize for any inconvenience. If for some reason one of the products you purchase is back-ordered or out of stock, we will ship the balance of your order and send you that item as soon as we can at no additional cost.

14. What is your Return Policy?

We work very hard and try everything we can to make sure you are 100% satisfied with your shopping experience at www.championpetfood.com. If for some reason we have let you down or things didn\'t go as planned, we have a hassle-free 5-day return policy and a dedicated team of folks to make it right.

To make a return, take the following steps:

1. Call us at +357-24721366 between 8:00am -4:00pm Cyprus time
2. Request to return a product and we will give you an RMA Number
3. Write the RMA Number clearly on the OUTSIDE of the return box
4. Place the PACKING SLIP inside the box
5. Ship the box back to us

This will help assure the speedy processing of your return.

Please note that when returning an order for a refund, you will be responsible for the return postage unless an error occurred on our part. Once we have received the shipment, we will issue a refund to your method of payment.

Make sure that any return may not be accepted due to different reasons like:

1. if you destroy the original packaging
2. if you have broken the item
3. if you have destroyed the item by any means
4. if you have not opened the package or partially used the product. This is for food products
5. etc

15. www.championpetfood.com 100% Guarantee

We want you and your pets to be HAPPY. So… we offer you our 100% Guarantee!! If for some reason our hard efforts to make sure everything about your shopping experience did not go as you expected it to, call our team within 5 days of your purchase at +357-24721366 between 8:00am -4:00pm Cyprus time and we will do everything we can to make it right.

100% Guarantee = peace of mind to make your purchases at www.championpetfood.com

16. How do I redeem a www.championpetfood.com Discount Coupon?

1. Shop as usual on the website by putting the items you want into your shopping cart
2. When you Check Out, simply add the Discount Coupon in the appropriate field and click on the Validate Coupon button.
   • If you are buying more than the value of your Gift Certificate, you can pay the balance with your credit card.
   • Any unused Discount balance will not be placed in your account for later use. Expiration date still applies.
   • All www.championpetfood.com transactions are 100% secure.
3. Complete your order and you`re done!
4. Then just sit back, relax, and let us deliver your order to you!

Important Discount Coupons Information

• All Discount Coupons must be redeemed on the www.championpetfood.com Web site, not through affiliates.
• Discount Coupons are not redeemable for cash.
• If balance of recipient` total order exceeds the amount of Discount Coupons, recipient must pay the remaining balance with a credit card.
• Any unused balance will not be placed in the recipient`s account.
• Questions? Call us toll free at +357-24721366 between 8:00am - 4:00pm Cyprus time.

17. General Legal Notice

Food Products - Opened or partially used food products are not returnable unless a problem exists with the quality of the product. Since we do not specifically formulate for taste, smell, consistency, color or other factors unrelated to healthful nutrition, these factors would not be considered just cause for return of opened or partially used products.

Risks - The buyer assumes all risks associated with the use of these goods, whether used alone or in combination with other products. It is expressly understood that we are not responsible and will not be held liable for damages and/or injury caused by the use of any of these products, and that our liability ceases with prudent manufacture and delivery of these products.

Changes - Because of our continuing product improvement program, we reserve the right to change, at any time without notice, the specifications, design and prices, and also discontinue products without incurring obligations.